State of the Art Email Spam Filtering Symmantec gets the call from the 'Tute Alumni Association.
May 11, 2009 By MIT Alumni Association
Dear Alum,
In an effort to enhance our Email Forwarding for Life (EFL) service for alumni, which processes about 10 million messages per week, we recently worked with an EFL committee (appointed by the Alumni Association's Board of Directors) to study the range and effectiveness of spam solutions being used on campus. As part of that work, we sent a survey to 3,500 alumni in order to determine how users would react to a possible change in our "spam settings" policy. We discovered, among other things, that alumni were amenable to changes in our current policy as long as the changes allowed users to review messages flagged as spam.
We found we could both enhance the identification of spam and offer alumni the ability to review messages flagged as spam by implementing Brightmail, a product from Symantec Corp., a provider of security storage and systems management products and services. Additionally, we could drastically reduce the frequency of being placed on deny lists by email providers, which affects delivery to all users. At present, the 3,300 EFL accounts (4.85% of all accounts) with spam filtering disabled accounts for over 60% of the spam forwarded through our system, which affects the number of times we are put on such lists. This Symantec product has been used with great success by the Sloan School of Management for the past few years, and is being rolled out to the MIT campus community.
I am writing to let you know we will be migrating spam management to Brightmail for all alumni in the next few weeks.
Features of the service include:
A Spam Message Quarantine box where you will be able to review and take action on messages that have been identified as spam.
A spam summary email sent to you once a day that includes the From, Subject, and Date/Time of all messages identified as spam during the previous 24 hours.
a. The Digest includes quick links to Release or View an individual message, and the URL for accessing your Quarantine box.
b. You will not receive a summary email if you have no spam for the previous 24-hour period.
c. You may set up a filter locally to send such summaries to your trash or add the summary email From field to your Bad Senders list (deny list) in Brightmail if you do not wish to view such emails.
Within your Quarantine Box you may also set preferences for:
a. Good Senders (allow list)
b. Bad Senders (deny list)
c. Language Settings—allows you to receive messages sent in various languages.
The day before your account is migrated we will send you the information you will need to access Brightmail. Your account will be migrated next week.
If you have any questions prior to or after the migration please contact help@alum.mit.edu.
Sincerely,
Joe Recchio
Director of Information Systems & Services, MIT Alumni Association
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